Last updated: September 21, 2023
Company KONTRAMARKA OÜ, registration number: 14693656, postal address: Harju maakond, Tallinn, Kesklinna linnaosa, Pärnu mnt 139c, 11317 Republic of Estonia, hereinafter referred to as "Company", "We", "Us" or "Our"), cooperating with Ticket Implementers and Event Organizers on the basis of separate agreements and is the owner of the Site: https://www.mticket.eu/.
These Terms apply to any purchases on our Site and are designed to ensure your understanding of the purchase process and to explain our involvement in the process of providing the Services and the specifics of purchasing Tickets. The terms and conditions come into force from the date of their placement on the Site and are valid indefinitely.
Before placing an order, the Buyer is redirected to a separate content module (widget) of the Implementer, which is automatically determined by the System and connects the relevant Implementer (who is responsible for selling Tickets for a certain Event) with the Buyer. By purchasing a ticket, the Buyer agrees to the terms of purchase of the relevant Implementer.
All Ticket Sellers are subject to the requirements set out in these Terms and Conditions. We draw your attention to the fact that the Company, in addition to providing the Site and System for use, can also act as an Event Organizer or Implementer and sell Tickets. In this case, We will have the same rights and obligations as provided by these Terms and Conditions for Implementers and Organizers.
Please note that We may make changes to these Terms at any time, which will be effective immediately when We post the updates on the Site. The "Last Updated" date above will tell you when the Terms were last revised. By continuing to use this site after this date, you agree to the changes.
If you have any additional questions, do not understand something, or have any other questions, please contact us by e-mail at [email protected].
In this document, the following terms are used equally in the singular and plural (unless otherwise indicated in the term and/or definition) with the following meanings:
- "Ticket" - a document sent to the Buyer by e-mail (unless otherwise provided by the conditions on the website) and certifying the Buyer's right to visit (pass, view, listen to) the Event, contains a bar code, order number, information about the name, date, the location of the Event, the seat allocated to the Buyer (sector, row, etc.), the cost of attending the Event and the amount of the Service Fee, as well as additional legal or technical information.
- "Reservation" - a formed Order that awaits payment by the Buyer.
- "Order" - one or more Tickets for one Event, selected by the Buyer from the System and united in the System by a single identification number.
- "Event" - a cultural and entertainment event, including a theatrical performance, circus performance, concert, exhibition, film screening, festival, show, fashion show, sports competition, excursion, as well as any other event, the attendance of which is possible only conditions for presentation of the special document Ticket.
- "Organizer" of the Event - a legal entity, an individual entrepreneur, who has the right to organize and conduct the Event on the basis of relevant, permission documents (if such are provided by law) contracts and is responsible for the Event.
- "Buyer" or "You" - a natural or legal person who uses the Company's services for booking (if available) and issuing Tickets in accordance with these Terms.
- "Implementer" of Tickets - a legal entity that sells Tickets, is responsible for and controls the content and veracity of posted information about the Event and the conformity and originality of Tickets.
- "Service fee" - funds charged to the Buyer during the sale of Tickets for reservation and sale of Tickets services. The amount of the Service Fee for each Ticket is a certain percentage of the cost of the service indicated on the Ticket.
- "System" - the software complex based on which the Site operates, which is intended for booking, registration, sale, and generation of unique series and numbers of Tickets, identification, and storage of user transactions, sending confirmations of purchase by e-mail. mail etc.
- "Site" - a collection of the Company's web pages (including subdomains), located at the link: https://mticket.eu/.
- "Widget" is a content module of the Implementer (seller), which serves to organize the Buyer's communication with the Implementer and to which the Buyer is redirected to purchase a Ticket.
2. ACCOUNT REGISTRATION
You can browse the Site without registering an account. You will need to register an account to use certain features of the Site, such as Reservation, Ordering or purchasing a Ticket. Every time you log into your account, we will send you a unique code to your e-mail, which will serve as a password for entering the Site. Do not share your account username and password with third parties. The buyer is responsible for the confidentiality and use of their username and password, and for all activities (including purchases) that occur through your account
If you suspect any unauthorized use of your account or any other breach of security related to your account, you must immediately notify us in writing. The Company is not responsible for any damages related to the disclosure of your username or password or the use of your username or password by someone else.
When registering an account, the Buyer must use his name, according to official documents. You may not use another person's name with the intent to impersonate that person or for any other reason. In addition, the name must not be offensive, vulgar, or obscene. The Company may require you to change your password (if any) if We believe that Your account is no longer secure, or if We receive a complaint that Your username infringes someone's rights. The Buyer does not own their account or username.
To register on the Site, you must be at least 18 years old and have the right to enter into legally binding contracts. The Company may refuse registration, cancel an account, or prohibit access to the Site for any reason.
3. AGREEMENT WITH THE IMPLEMENTER
This section of the Terms applies to your use of the Site and the purchase of Tickets. By purchasing Tickets using the Site, the Buyer agrees with the Implementer. We, in turn, obtain your consent to transfer your data and may transfer information about you related to your account that allows you to be identified to the Implementer.
Unless otherwise stated at the time of sale, We act as an intermediary for Event Organizers and Event Ticket Implementers. When buying Tickets, the Buyer always enters into a direct one-time agreement with one of the Implementers (the Company can also be the Implementer).
The Implementer sets the prices for the Tickets (in agreement with the Organizer) and is responsible to you for the legal obligations that the Implementer undertakes through the sale of the Tickets to you, namely that the Ticket was in the prescribed form and confirms your right to present it to the Organizer and access the West.
The Organizer is responsible to you for ensuring that the Event takes place and that you can access the event, in accordance with the Ticket(s) you purchased. If the Event is postponed or cancelled, you must first contact the Implementer and act in accordance with Section 5 "Refunds" of these Terms.
Although the Company may guide on the Site regarding pricing, event listings, seating, etc., these are for informational purposes only (without any guarantees as to accuracy). The Company (if it does not act as an Implementer or Organizer) is not responsible for the actions of the Implementer, Event Organizer, third parties acting on its behalf, the organization itself, and the fact of the Event being held.
In addition, although the Company may facilitate the resolution of disputes between the Buyer, the Implementer and the Organizer, We do not control or guarantee the availability, quality, or legality of the Tickets; safety at your chosen Events; truthfulness or accuracy of information about the Events; the ability of Implementers to sell Tickets or Buyers to pay for them; or that the Buyer or Implementer will complete the transaction. As an online platform, the Company does not own the Tickets sold on the Site (other than those sold by it as a Implementer or Organizer).
The Company may assign or transfer the rights and obligations under these Terms at any time on the same terms or conditions that are no less favorable to You. The Buyer may not assign or transfer its obligations under these Terms, or any of its rights or obligations, without the Company's prior written consent.
By giving us his personal data, as well as the personal data of third parties when filling out information on the Site, the Buyer agrees and understands that in order to provide you with Ticket sales services, the Company must transfer them to the Implementer. Among the personal data that the Company collects and can transfer to the Implementer may be: surname, first name, gender, contact phone number, city, and e-mail address. At the direction of the Organizer or the Implementer, to ensure security at some events (for example, football, etc.), the Company may collect personal data in the form of an identity document number or a tax number.
After paying for the Order, the Buyer receives the Ticket on his own by e-mail and is responsible for presenting it to the person responsible for organizing the Event. To do this, you can print the Ticket or save it in the memory of a technical device, provided that such a device allows you to display the document for control (scanning) by the access control system at the venue.
In case of ordering a Ticket using the Site, a message is sent to the Buyer's e-mail address. The buyer must pay the full price of the completed Order before placing the next Order.
Entry to the event is always subject to any terms, conditions, or rules of the Implementer, Organizer, and venue operator. It is the buyer's responsibility to read these terms, conditions and rules.
The Buyer must be aware of the events for which he has purchased a Ticket and must independently check whether the event will be postponed, canceled or otherwise changed. The Implementer is responsible for keeping up to date with the events for which it offers a Ticket on the Site. In case of cancellation of the event, the Implementer must remove the information about the Event from the Site within 48 hours after the official notification from the Organizer. If the Ticket is sold to the Buyer, the Implementer is obliged to return the funds to the Buyer. We will do our best to notify Buyers of event changes, but are not obligated to do so.
4. PAYMENT PROCEDURE
You have the right to pay for Tickets by any method offered to you on the Site. The payment is considered completed by the Buyer at the moment of confirmation of the successful transaction by the payment (banking) institution and the actual transfer of funds to the account.
After the Implementer receives payment for the Ticket, the Order is considered complete and the Buyer has the right to attend the Event. In case of non-payment or partial payment of the order during the Reservation Period, the Order is considered unsold and cancelled.
The Implementer, the Organizer and the Company are not responsible for the calculation and payment of any taxes on the sale of Tickets, except when the Company is required by law to calculate, collect, and remit tax on these sales. Any applicable taxes must be included in the sale price of your Ticket.
You agree that the Company is in no way responsible for the accuracy or appropriateness of any payment of taxes to any entity on your behalf, except where the Company is required by law to calculate, collect, and remit such taxes. Buyer shall indemnify the Company and (if applicable) its subsidiaries, affiliates, officers, directors, agents, and employees from all liabilities, interest, and costs (including attorneys' fees) incurred by us as a result of any third party or governmental claim, which relate to any local, regional, state or international tax liability or amounts payable under any tax provision, law, order or decree.
Payments received from Buyers for Tickets purchased through the Site are directly processed by the Implementer and transferred to its account, and Our Site is provided to the Implementer for these purposes. You should understand that Implementers vary from country to country and event to event. At the same time, the Company can also act as an Implementer and receive funds from you. Information about the Implementer is provided to you before purchasing the Ticket.
We ask you to familiarize yourself with the legal entity of the Implementer, its terms of sale and privacy notice before buying a Ticket, and if you do not agree with any of the terms for any reason, then do not take any action aimed at buying a Ticket, because this action may be irreversible, which will result in you losing money for the Tickets.
If the Implementer is unable to verify or identify any information provided by the Buyer during registration, ordering, purchasing, payment, including your credit card or bank account details, your Tickets may be canceled. The Implementer may refuse to honor all pending Ticket purchases made using that credit card or bank account and/or through any online accounts associated with that credit card or bank account. If the Company has any doubts about your payments, it may also prohibit you from using the Site.
When purchasing Tickets using the Site, the Buyer is limited to a certain number of Tickets for each event. This limit is set and checked during each transaction. These Terms are aimed at preventing the fraudulent purchase of Tickets. Each account must be associated with a unique individual and contain valid, verifiable information. Multiple accounts may not be used to circumvent or exceed posted Ticket restrictions. If the Buyer exceeds or attempts to exceed the specified limits of Tickets, the Company reserves the right to cancel any or all orders and Tickets without notice, and to prohibit you from purchasing Tickets. Any Tickets canceled due to exceeding the established limit may be refunded at face value (excluding fees).
In order to comply with the limit requirements, Buyers are prohibited from using automated software to purchase Tickets on the Site, as well as from bypassing any security measures, access control system, or other technological controls.
If the amount the Buyer pays for the Ticket is incorrect (whether due to human error, a malfunction of the Site or another system), the Ticket may be canceled (or the order for that Ticket) and the amount paid by the Buyer be refunded. At the same time, the Company is not responsible for travel expenses or any other expenses incurred by the Buyer or anyone else in connection with errors of this nature.
When purchasing a Ticket, the Buyer undertakes in any case to provide his valid e-mail address, telephone number, as well as his name and the name of the Ticket recipient (in some cases, passport data and tax number, if such requirements exist). If such information is not provided or false or invalid information is provided to the Buyer, the sale of the Ticket may be refused.
The responsibility for saving and protecting the Ticket against copying is solely borne by the Buyer. If someone copies a Ticket, access to the Event will be open to the Ticket that was presented first.
In some jurisdictions, there may be points of sale (cash desks) of Tickets. All available and necessary information regarding such ticket offices will be published for each specific Event. When paying at the cash register, the payment is considered completed by the Buyer at the time of receipt of funds at the cash register.
Refunds for Event Tickets are made by the Implementer who sold you the Ticket and only in cases of event cancellation. At the same time, only the nominal value of the Ticket is returned to the Buyer, the Service Fee and the cost of Additional Services are not refunded.
Refunds to the Buyer in case of payment of the Order (Tickets) by non-cash method (bank card) occur after the Buyer sends an electronic request to the address [email protected] or to the address of the Implementer with the addition of a photo and/or a scanned copy of the Ticket(s) and a document confirming its purchase (account statement, payment order, etc.). In case of purchase of Tickets at points of sale (Box Offices), the Buyer is obliged to keep the Ticket(s) and, at our request, send them back to the Implementer or the Company (in accordance with our instructions).
Only the Buyer, whose details are specified in the Order, can apply for a refund. Refunds are made within 10 (ten) working days from the moment of the Buyer's request, while the deadline can be extended for another 10 (ten) working days.
If the event is postponed (postponed), then the Buyers should contact the Implementer, who in turn will try to solve any problems with the Tickets. Implementers are prohibited from reselling, canceling, or changing Tickets for rescheduled events. Refunds will not be made for rescheduled events unless they are permanently canceled as stated above.
Also, the Company is not responsible for partial performances, venue, line-up, time changes r your bad impression afterwards. In these cases, no refund is made.
6. RIGHTS AND OBLIGATIONS OF THE PARTIES
The buyer has the right to:
- receive information about the rules of Ticket sales, Ticket prices, available Ticket categories and other information about the Events posted on the Site;
- choose the method of payment for the Ticket from those offered on the Company's Website, while the Buyer is obliged to familiarize himself with the rules for using one or another payment method;
- send feedback about the Company's work to the contacts indicated on the Site;
- refuse to purchase a Ticket on the Site before paying for the Order. Such refusal will result in the termination of all obligations of the Company to the Buyer.
By using our Site and Services, the Buyer agrees not to do any of the following:
- be abusive towards any of our employees or other users;
- use our trademarks without our prior written permission;
- copy, reproduce, reconstruct, modify, create derivative works from, distribute or publicly display any content (other than your information) or software from our Site or Services without the prior written permission of us and the applicable third party, if applicable;
- interfere or attempt to interfere with the proper operation of our Site or Services, or any activity performed on our Site or Services.
In an effort to protect our Buyers and Implementers, the Company may screen Ticket sales or listings for signs of fraud using algorithms or automated systems, which may result in the automatic cancellation of listings or sales and the temporary or permanent suspension of accounts. If your transaction is canceled in error or your account is suspended in error, please contact us and the Company may reinstate your account or Company information at its sole discretion.
The Company has the right to:
- require the Buyer to comply with the entire order registration/payment procedure in accordance with the rules set forth in these Terms.
- cancel the Buyer's Reservation and/or Order if the Buyer has more than 2 (two) unpaid Reservations and/or Orders within 1 (one) calendar month.
- at any time, modify any software of the system, including the Site, suspend the software that ensures the operation of the site, when significant failures, errors and failures are detected, as well as to carry out preventive work and prevent unauthorized access to the site.
- set and change tariffs for your Services unilaterally and at any time.
- include in the price of the Order and charge the Buyer a service fee.
- demand full payment of the Ticket from the Buyer.
- cancel the completed order if it is not paid for during the Reservation Period. A canceled order cannot be updated for re-payment unless a new order is created by the Buyer.
- if the Buyer fails to fulfill any of the clauses of these Terms and Conditions, refuse to provide him with further services.
We provide the Site and Content to you on an "as is" and "as available" basis. The Company does not guarantee that the Site will always be safe, work without errors, failures, delays, therefore the Buyer uses the Site at his own risk. To the fullest extent permitted by law, and to the extent applicable law permits disclaimers of express or implied warranties, the Company disclaims all warranties, express or implied, including any warranty of title, merchantability, fitness for a particular purpose or non-infringement, that may arise as a result of the agreement or course of use or usage of trade.
In no event shall the Company or our promoters, suppliers, advertisers and sponsors be liable to you or anyone else, and the Buyer hereby knowingly and expressly waives all rights to claim and recover damages of any kind arising out of in connection with the use of the Site, its content or any product or service purchased through the Site. The Company is not responsible for any damages and moral damages suffered by the Buyer as a result of misunderstanding or misunderstanding of information about the order of execution/payment of the Order, as well as the receipt and use of the Services.
The parties are released from responsibility for full or partial non-fulfillment of their obligations under these Terms and Conditions, if such non-fulfillment occurred as a result of force majeure, i.e. extraordinary and unavoidable conditions. Circumstances of force majeure include: natural disasters, military actions, strikes, natural disturbances and protests, actions and decisions of state authorities, failures in telecommunications and energy networks.
The Company is not responsible for the operation and/or security of the information channels used by the Buyer to access the Site, as well as for the storage of information, including the Ticket received by the Buyer in accordance with these Terms.
All claims or claims related to these Terms must be submitted in writing within 10 (ten) calendar days from the date of their occurrence. After this period, complaints will not be considered by the Company.
8. RESOLUTION OF DISPUTES
In the event that an agreement cannot be reached, the disputes that have arisen are considered in accordance with the procedure established by the current legislation of the Republic of Estonia. For all other matters not provided for in these Terms and Conditions, the Parties are governed by the current legislation of the Republic of Estonia.
9. OTHER TERMS
We cannot prohibit minors from visiting our Site and must rely on parents and guardians to decide what materials are appropriate for viewing and purchase by children. There are parental control protections (such as computer hardware, restriction software, or filtering services) that can help you limit access to material that is harmful to minors.
You agree to comply with all applicable rules, policies, regulations and conditions of the event organizer, who reserves the right, without refund of any amount paid, to refuse admission or expel any person whose conduct is deemed by the administration to be disorderly, who uses vulgar or offensive language or that does not follow the rules established for users.
You agree that the event for which the Buyer purchases Tickets is public, that your appearance and conduct inside and outside the venue where the event is taking place is public, and that the Buyer has no expectation of privacy regarding your actions or behavior at the events. Buyer authorizes us, the event organizers, Implementers, our partners, licensees and successors, including but not limited to our brand and media partners, to use your name, image, likeness, actions, poses, games, appearance, movements, and statements in any live or recorded audio, video or photographic display or other broadcast, exhibition, publication or reproduction made at or during the event (whether before, during or after the game or performance) for any -for any purpose, in any way, in any medium or context, now known or later developed, without further permission or compensation to you or anyone acting on your behalf.
You and your belongings may be searched upon entering the event. Buyer consents to such searches and waives any related claims that may arise. If Buyer chooses not to consent to such searches, you may be denied entry to the Event without refund or other compensation. In accordance with certain facility policies, certain items may not be brought onto the premises, including but not limited to firearms, alcohol, drugs, cameras, recording devices, laser pointers, strobe lights, etc.
Illegal resale (or attempted illegal resale) of Tickets, including but not limited to counterfeit or duplicate Tickets, is grounds for possible seizure and cancellation without compensation. The Buyer is responsible for compliance with all relevant laws regarding the resale of Tickets. In addition, the Company reserves the right to limit or deny the privilege of purchasing Tickets to anyone who, in our opinion, violates or has violated our Terms. As the Company does not guarantee the authenticity of Tickets purchased from any unauthorized third-party reseller (such as brokers or individuals), the Company recommends that you purchase Tickets directly through us, through authorized partners, or from the venue box office to ensure the authenticity of the Tickets. Tickets may not be used for advertising, promotions, contests or sweepstakes unless the Company has given official written permission.
We reserve the right at any time to modify or discontinue, temporarily or permanently, the Site, the Services, or any part of the Site or the Services, with or without notice, for any reason. The Company carries out regular scheduled maintenance of the Site. Although the Company makes every effort to avoid impact on customers, the Site or our Services may be temporarily unavailable during maintenance periods.
The subject heading at the beginning of each paragraph of this User Agreement is for reference purposes only and does not in any way define, limit, construe or describe the scope or scope of such paragraph.
We will send you notices by email to the email address provided to us by the Buyer during registration. Notice to you will be deemed to have been sent 24 hours after the email is sent unless the Company advises that the email address is invalid
10. SECURITY AND DATA PROTECTION
The Company uses secure server software (SSL), which is one of the best software available today for secure business operations. It encrypts all your personal information for security so that no one else can access it.
All of the Company's systems are protected by a secure firewall infrastructure and well-managed, robust security policies. Access by Company personnel to customer data is controlled to ensure that only appropriate personnel can view data consistent with their job responsibilities. All actions with customer data are monitored by supervisory staff and recorded in a control log.
More information in the Privacy Notice.